{"id":13762,"date":"2026-09-02T16:16:14","date_gmt":"2026-09-02T14:16:14","guid":{"rendered":"https:\/\/nieuw.coursdefrancais.nl\/complaints-procedure\/"},"modified":"2026-09-22T12:48:19","modified_gmt":"2026-09-22T10:48:19","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/nieuw.coursdefrancais.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1572935064\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n  <div class=\"banner has-hover cdf-banner-gradient hide-for-small\" id=\"banner-92295979\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1200\" src=\"https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/08\/CDF-online-cursus-Frans-Hero.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1996939918\" class=\"text-box banner-layer x5 md-x5 lg-x0 y85 md-y85 lg-y85 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-4156303851\" class=\"text\">\n\t\t\n<h1><span style=\"font-size: 110%;\">Complaints procedure<\/span><\/h1>\n<p><span style=\"font-size: 110%;\">Do you have a complaint, question, or comment?<br \/>We listen, look for a solution together, and handle every report carefully.<\/span><\/p>\n\t\t\n<style>\n#text-4156303851 {\n  line-height: 1;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/nieuw.coursdefrancais.nl\/en\/contact-us\/\" class=\"button secondary lowercase\" >\n\t\t<span>Get in touch<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n<a href=\"tel:+31612304496\" class=\"button white is-outline lowercase\" >\n\t\t<span>Call us<\/span>\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i><\/a>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1996939918 {\n  width: 93%;\n}\n#text-box-1996939918 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1996939918 {\n    width: 79%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-1996939918 {\n    width: 64%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-92295979 {\n  padding-top: 300px;\n}\n#banner-92295979 .banner-bg img {\n  object-position: 55% 35%;\n}\n@media (min-width:550px) {\n  #banner-92295979 {\n    padding-top: 400px;\n  }\n}\n@media (min-width:850px) {\n  #banner-92295979 {\n    padding-top: 500px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n  <div class=\"banner has-hover cdf-banner-gradientm show-for-small\" id=\"banner-2133776704\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1200\" src=\"https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/08\/CDF-online-cursus-Frans-Hero.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-635712097\" class=\"text-box banner-layer x5 md-x5 lg-x0 y95 md-y85 lg-y85 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-3691547998\" class=\"text\">\n\t\t\n<h1><span style=\"font-size: 75%;\">Complaints procedure<\/span><\/h1>\n<p><span style=\"font-size: 110%;\">Do you have a complaint, question, or comment? We listen, look for a solution together, and handle every report carefully. <\/span><\/p>\n\t\t\n<style>\n#text-3691547998 {\n  line-height: 1;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/nieuw.coursdefrancais.nl\/en\/contact-us\/\" class=\"button secondary lowercase\" >\n\t\t<span>Get in touch<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n<a href=\"tel:+31612304496\" class=\"button white is-outline lowercase\" >\n\t\t<span>Call us<\/span>\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i><\/a>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-635712097 {\n  width: 100%;\n}\n#text-box-635712097 .text-box-content {\n  font-size: 123%;\n}\n@media (min-width:550px) {\n  #text-box-635712097 {\n    width: 79%;\n  }\n  #text-box-635712097 .text-box-content {\n    font-size: 100%;\n  }\n}\n@media (min-width:850px) {\n  #text-box-635712097 {\n    width: 64%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-2133776704 {\n  padding-top: 300px;\n}\n#banner-2133776704 .banner-bg img {\n  object-position: 55% 35%;\n}\n@media (min-width:550px) {\n  #banner-2133776704 {\n    padding-top: 400px;\n  }\n}\n@media (min-width:850px) {\n  #banner-2133776704 {\n    padding-top: 500px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1572935064 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1631504330\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1961363839\">\n\n\t<div id=\"col-1511298574\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>Our approach to complaints<\/h2>\n<p>We see a complaint as an opportunity to further improve our services.<\/p>\n<p>We listen, take responsibility, and look for a suitable solution together.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1631504330 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_78403520\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-624380113\">\n\n\t<div id=\"col-701253460\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>How does the complaints procedure work?<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-476116517\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.2.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M320 80C452.5 80 560 187.5 560 320C560 452.5 452.5 560 320 560C187.5 560 80 452.5 80 320C80 187.5 187.5 80 320 80zM320 576C461.4 576 576 461.4 576 320C576 178.6 461.4 64 320 64C178.6 64 64 178.6 64 320C64 461.4 178.6 576 320 576zM253.9 208.3C258.1 207.2 262.5 209.3 264.2 213.3L283.6 260C285.1 263.5 284.1 267.6 281.1 270L268.7 280.1C265.9 282.4 265 286.2 266.4 289.5C282.9 326.8 312.2 357.2 348.9 374.9C352.2 376.5 356.2 375.6 358.6 372.8L370 358.9C372.4 355.9 376.5 354.9 380 356.4L426.7 375.8C430.7 377.5 432.9 381.9 431.7 386.1L430.8 389.4C423.5 416 398.5 436.9 369.3 430.9C289 414.2 225.8 351 209.1 270.7C203 241.6 224 216.5 250.6 209.2L253.9 208.3zM278.9 207.2C274.1 195.8 261.6 189.6 249.6 192.9L246.3 193.8C213.8 202.7 185.1 234.4 193.4 274C211.4 360.5 279.5 428.6 366 446.6C405.5 454.8 437.3 426.2 446.2 393.7L447.1 390.4C450.4 378.4 444.2 365.9 432.8 361.1L386.1 341.7C376 337.5 364.4 340.4 357.5 348.8L350.2 357.7C321.4 342.3 298 318.1 283.6 288.6L291.1 282.4C299.5 275.5 302.4 263.9 298.2 253.8L278.8 207.2z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>1. Contact us<\/strong><br \/>Let us know what you are experiencing. You can do this by phone, email, or in person. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1209269069\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.2.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M130.5 441.4C134.6 446.3 135.4 453.1 132.5 458.8L83.1 557.5L207.9 507.6C211.8 506 216.2 506.1 220.1 507.7C250.5 520.7 284.3 527.9 320 527.9C453.5 527.9 560 426.7 560 303.9C560 181.1 453.5 80 320 80C186.5 80 80 181.2 80 304C80 355.7 98.8 403.4 130.5 441.4zM118.2 451.7C84.2 410.9 64 359.7 64 304C64 171.5 178.6 64 320 64C461.4 64 576 171.5 576 304C576 436.5 461.4 544 320 544C282.1 544 246.2 536.3 213.8 522.5L82.4 575C71.6 579.4 60 568 65.4 557.3L118.2 451.7z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>2. We discuss the situation<\/strong><br \/>We listen carefully and discuss what happened together.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1840081364\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path fill=\"#01163a\" d=\"M368 128C368 101.5 346.5 80 320 80C293.5 80 272 101.5 272 128C272 154.5 293.5 176 320 176C346.5 176 368 154.5 368 128zM256 128C256 92.7 284.7 64 320 64C355.3 64 384 92.7 384 128C384 163.3 355.3 192 320 192C284.7 192 256 163.3 256 128zM160 192C182.1 192 200 174.1 200 152C200 129.9 182.1 112 160 112C137.9 112 120 129.9 120 152C120 174.1 137.9 192 160 192zM160 96C190.9 96 216 121.1 216 152C216 182.9 190.9 208 160 208C129.1 208 104 182.9 104 152C104 121.1 129.1 96 160 96zM480 192C502.1 192 520 174.1 520 152C520 129.9 502.1 112 480 112C457.9 112 440 129.9 440 152C440 174.1 457.9 192 480 192zM480 96C510.9 96 536 121.1 536 152C536 182.9 510.9 208 480 208C449.1 208 424 182.9 424 152C424 121.1 449.1 96 480 96zM80 360C80 386.1 91.3 409.5 109.3 425.6C111 427.1 112 429.3 112 431.6L112 536C112 540.4 108.4 544 104 544C99.6 544 96 540.4 96 536L96 435C76.3 416.1 64 389.4 64 360C64 302.6 110.6 256 168 256C175.3 256 182.5 256.8 189.4 258.2C186.5 263 183.9 267.9 181.6 273C177.2 272.3 172.6 272 168 272C119.4 272 80 311.4 80 360zM458.4 273C456.1 267.9 453.5 262.9 450.6 258.2C457.5 256.8 464.7 256 472 256C529.4 256 576 302.6 576 360C576 389.5 563.7 416.1 544 435L544 536C544 540.4 540.4 544 536 544C531.6 544 528 540.4 528 536L528 431.6C528 429.3 529 427.2 530.7 425.6C548.7 409.5 560 386.1 560 360C560 311.4 520.6 272 472 272C467.4 272 462.8 272.4 458.4 273zM320 256C271.4 256 232 295.4 232 344L232 368C232 397.4 246.4 423.5 268.7 439.5C270.8 441 272 443.4 272 446L272 528C272 545.7 286.3 560 304 560L336 560C353.7 560 368 545.7 368 528L368 446C368 443.4 369.2 441 371.3 439.5C393.5 423.5 408 397.4 408 368L408 344C408 295.4 368.6 256 320 256zM216 344C216 286.6 262.6 240 320 240C377.4 240 424 286.6 424 344L424 368C424 401.3 408.3 431 384 450L384 528C384 554.5 362.5 576 336 576L304 576C277.5 576 256 554.5 256 528L256 450C231.7 431 216 401.3 216 368L216 344z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>3. Together we find a solution<\/strong><br \/>We look together at what solution is appropriate and reasonable.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1669263516\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path fill=\"#01163a\" d=\"M432 96L512 96L512 576L128 576L128 96L208 96L208 64L432 64L432 96zM144 560L496 560L496 112L432 112L432 160L208 160L208 112L144 112L144 560zM419.3 278.7L414.6 285.2L300.9 441.6L295.3 449.3L288.7 442.5L226.4 378L220.8 372.2L232.3 361.1L237.9 366.9L293.6 424.5L401.7 275.8L406.4 269.3L419.3 278.7zM224 144L416 144L416 80L224 80L224 144z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>4. Formal handling if necessary<\/strong><br \/>If we cannot reach a solution together, the formal complaints procedure follows.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_78403520 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_584591014\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small align-center\"  id=\"row-1272988844\">\n\n\t<div id=\"col-136186467\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M208 192C208 130.1 258.1 80 320 80C381.9 80 432 130.1 432 192C432 253.9 381.9 304 320 304C258.1 304 208 253.9 208 192zM448 192C448 121.3 390.7 64 320 64C249.3 64 192 121.3 192 192C192 262.7 249.3 320 320 320C390.7 320 448 262.7 448 192zM112 544C112 455.6 183.6 384 272 384L368 384C456.4 384 528 455.6 528 544L528 568C528 572.4 531.6 576 536 576C540.4 576 544 572.4 544 568L544 544C544 446.8 465.2 368 368 368L272 368C174.8 368 96 446.8 96 544L96 568C96 572.4 99.6 576 104 576C108.4 576 112 572.4 112 568L112 544z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Personal &#038; respectful<\/strong><br \/>Every complaint is treated seriously.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-812736686\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.2.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M331.6 68.5L539.1 149L558.3 156.4L559.5 176.9C562.4 226.9 554.6 303.2 522.2 377.8C489.5 453 431.1 527.8 332.8 570.4L320.1 575.9L307.4 570.4C208.9 527.9 150.6 453.2 117.9 377.9C85.5 303.3 77.7 226.9 80.6 177L81.8 156.5L101 149L308.5 68.5L320 64L331.6 68.5zM112.5 178.9C107.2 270.1 141.3 463.8 320 541.1C498.8 463.8 532.9 270.1 527.6 178.9L320 98.3L112.5 178.9zM422.3 240.1L412.9 253L307.3 398.2L296.1 413.6L282.9 399.9L228.5 343.6L217.4 332.1L240.4 309.9C242.8 312.4 260.2 330.4 292.7 364L387.1 234.2L396.5 221.3L422.4 240.1z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Confidential<\/strong><br \/>All information remains confidential.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-580478712\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M560 320C560 452.5 452.5 560 320 560C187.5 560 80 452.5 80 320C80 187.5 187.5 80 320 80C452.5 80 560 187.5 560 320zM64 320C64 461.4 178.6 576 320 576C461.4 576 576 461.4 576 320C576 178.6 461.4 64 320 64C178.6 64 64 178.6 64 320zM312 168L312 320C312 322.7 313.3 325.2 315.6 326.7L411.6 390.7C415.3 393.2 420.2 392.2 422.7 388.5C425.2 384.8 424.2 379.9 420.5 377.4L328 315.7L328 168C328 163.6 324.4 160 320 160C315.6 160 312 163.6 312 168z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Quick to act<\/strong><br \/>We respond as quickly as possible.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1289073179\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 40px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.2.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M80 104C80 99.6 76.4 96 72 96C67.6 96 64 99.6 64 104L64 464C64 508.2 99.8 544 144 544L568 544C572.4 544 576 540.4 576 536C576 531.6 572.4 528 568 528L144 528C108.7 528 80 499.3 80 464L80 104zM416 192C411.6 192 408 195.6 408 200C408 204.4 411.6 208 416 208L516.7 208L352 372.7L261.7 282.4C258.6 279.3 253.5 279.3 250.4 282.4L154.4 378.4C151.3 381.5 151.3 386.6 154.4 389.7C157.5 392.8 162.6 392.8 165.7 389.7L256 299.4L346.3 389.7C349.4 392.8 354.5 392.8 357.6 389.7L528 219.3L528 320C528 324.4 531.6 328 536 328C540.4 328 544 324.4 544 320L544 200C544 195.6 540.4 192 536 192L416 192z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Improving together<\/strong><br \/>Feedback helps us to continue improving our quality.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1272988844 > .col > .col-inner {\n  padding: 20px 10px 5px 10px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_584591014 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_18967016\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle\"  id=\"row-232814025\">\n\n\t<div id=\"col-62733531\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover cdf-imgrad x md-x lg-x y md-y lg-y\" id=\"image_425872399\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover dark\" style=\"padding-top:100%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"665\" src=\"https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq.jpg 1000w, https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq-300x200.jpg 300w, https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq-768x511.jpg 768w, https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq-391x260.jpg 391w, https:\/\/nieuw.coursdefrancais.nl\/wp-content\/uploads\/2026\/06\/CDF-contact-faq-510x339.jpg 510w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_425872399 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-587504757\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(253, 249, 246);\" >\n\t\t\t\n\t\t\t\n<h2>Contact<\/h2>\n<p>Do you have a complaint, question, or comment?<br \/>We are happy to help you personally.<\/p>\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 15px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 34px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path fill=\"#01163a\" d=\"M144 252.6C144 287.1 155 324.8 172.5 362.6C189.9 400.2 213.3 437 236.9 469.5C260.5 501.9 284.1 529.8 301.9 549.5C309 557.4 315.2 564 320 569.1C324.8 564 331 557.4 338.1 549.5C373.5 510.2 432.8 437.7 467.5 362.5C485 324.7 496 287.1 496 252.5C496 157.5 417.5 79.9 320 79.9C222.5 79.9 144 157.5 144 252.6zM512 252.6C512 381.3 372.2 537.5 331.2 580.6C330.1 581.7 329.2 582.7 328.2 583.7C323 589.1 320 592.1 320 592.1C320 592.1 317 589.2 311.8 583.7C310.9 582.7 309.9 581.7 308.8 580.6C267.8 537.6 128 381.4 128 252.6C128 148.5 214 64 320 64C426 64 512 148.4 512 252.6zM320 176C364.2 176 400 211.8 400 256C400 300.2 364.2 336 320 336C275.8 336 240 300.2 240 256C240 211.8 275.8 176 320 176zM384 256C384 220.7 355.3 192 320 192C284.7 192 256 220.7 256 256C256 291.3 284.7 320 320 320C355.3 320 384 291.3 384 256z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p>Spiegelgracht 2a<br \/>1017 JR Amsterdam<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 15px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 34px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path fill=\"#01163a\" d=\"M208.4 106.7C205 98.7 196.2 94.4 187.8 96.6L181.1 98.4C127.9 113 86.1 163.1 98.2 221.4C131.6 382 258.1 508.4 418.7 541.9C476.9 554 527.1 512.2 541.6 458.9L543.4 452.2C545.7 443.8 541.4 435 533.3 431.6L440 392.7C432.9 389.8 424.8 391.8 419.9 397.7L383.3 442.4C378.6 448.1 370.7 449.9 364.1 446.7C289.1 411.1 229.1 349.1 196 272.7C193.2 266.1 195 258.5 200.6 254L242.2 219.9C248.1 215.1 250.2 206.9 247.2 199.8L208.4 106.7zM179.4 65.8C203.3 59.3 228.4 71.5 237.9 94.4L276.8 187.7C285.2 207.8 279.4 231.1 262.5 244.9L230.4 271.2C259.4 331.7 307.5 381.4 366.7 412.5L395.2 377.6C409 360.7 432.2 354.9 452.4 363.3L545.7 402.2C568.6 411.7 580.8 436.8 574.3 460.7L572.5 467.4C554.8 532.3 491.2 589.6 412.2 573.2C239.1 537.2 102.9 401 66.9 227.9C50.4 148.8 107.7 85.3 172.7 67.6L179.4 65.8z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><a href=\"tel:+31203413599\">06 12304496<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 20px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 34px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.3.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path fill=\"#01163a\" d=\"M64 186.5L64 184L64.1 184C65.3 152.9 91 128 122.5 128L517.5 128C549 128 574.6 152.9 575.9 184L576 184L576 448C576 483.3 547.3 512 512 512L128 512C92.7 512 64 483.3 64 448L64 186.5zM544 239.6L367.3 369.1C339.1 389.7 300.8 389.7 272.7 369.1L96 239.6L96 448C96 465.7 110.3 480 128 480L512 480C529.7 480 544 465.7 544 448L544 239.6zM544 186.5C544 171.9 532.1 160 517.5 160L122.5 160C107.9 160 96 171.9 96 186.5C96 194.9 100 202.9 106.8 207.9L291.6 343.3C308.5 355.7 331.5 355.7 348.4 343.3L533.2 207.8C540 202.8 544 194.9 544 186.4z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><a href=\"mailto:info@coursdefrancais.nl\">info@coursdefrancais.nl<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n<a href=\"https:\/\/nieuw.coursdefrancais.nl\/en\/contact-us\/\" class=\"button secondary box-shadow-4-hover lowercase\" style=\"border-radius:10px;padding:0px 30px 0px 30px;\">\n\t\t<span>Get in touch<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-587504757 > .col-inner {\n  padding: 20px 20px 10px 20px;\n  border-radius: 15px;\n}\n@media (min-width:550px) {\n  #col-587504757 > .col-inner {\n    padding: 30px 30px 20px 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_18967016 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_622137095\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1792282982\">\n\n\t<div id=\"col-188312273\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>Frequently Asked Questions<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-205035849\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1986480808\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1986480808-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-submit-a-complaint?\" aria-expanded=\"false\" aria-controls=\"accordion-1986480808-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I submit a complaint?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1986480808-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1986480808-label\">\n\t\t\t\n<p>You can contact us by phone, email, or in person. We always discuss your complaint directly with you first. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3497618490\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3497618490-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-process-my-complaint?\" aria-expanded=\"false\" aria-controls=\"accordion-3497618490-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to process my complaint?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3497618490-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3497618490-label\">\n\t\t\t\n<p>We aim to handle complaints as quickly as possible. Depending on the situation, you will receive a response and a proposal for follow-up within a reasonable timeframe. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4053933846\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4053933846-label\" class=\"accordion-title plain\" href=\"#accordion-item-am-i-required-to-submit-my-complaint-in-writing?\" aria-expanded=\"false\" aria-controls=\"accordion-4053933846-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Am I required to submit my complaint in writing?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4053933846-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4053933846-label\">\n\t\t\t\n<p>No. A complaint can also be reported verbally. When necessary, we will record the complaint in writing.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1766628111\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-796401564\" class=\"accordion-item\">\n\t\t<a id=\"accordion-796401564-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-to-my-complaint?\" aria-expanded=\"false\" aria-controls=\"accordion-796401564-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens to my complaint?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-796401564-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-796401564-label\">\n\t\t\t\n<p>We investigate the situation carefully and look for a suitable solution together with you.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2031274393\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2031274393-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-am-not-satisfied-with-the-solution?\" aria-expanded=\"false\" aria-controls=\"accordion-2031274393-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I am not satisfied with the solution?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2031274393-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2031274393-label\">\n\t\t\t\n<p>If we cannot work it out together, you can make use of the formal complaints procedure.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4203620326\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4203620326-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-someone-else-submit-my-complaint?\" aria-expanded=\"false\" aria-controls=\"accordion-4203620326-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can someone else submit my complaint?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4203620326-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4203620326-label\">\n\t\t\t\n<p>Yes, provided this person represents you and has permission to do so.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_622137095 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_894605574\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-345533922\">\n\n\t<div id=\"col-1839376112\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Formal complaints procedure<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-110930698\" class=\"accordion-item\">\n\t\t<a id=\"accordion-110930698-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-a-complaint-is-not-resolved-internally?\" aria-expanded=\"false\" aria-controls=\"accordion-110930698-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if a complaint is not resolved internally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-110930698-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-110930698-label\">\n\t\t\t\n<p>When a complaint cannot be resolved through mutual consultation, it will be handled according to the formal complaints policy of CDF.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-259245083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-259245083-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-a-formal-complaint-handled?\" aria-expanded=\"false\" aria-controls=\"accordion-259245083-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is a formal complaint handled?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-259245083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-259245083-label\">\n\t\t\t\n<p>The complaint is registered, investigated, and handled in writing. The participant receives a reasoned response. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1707688775\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1707688775-label\" class=\"accordion-title plain\" href=\"#accordion-item-within-what-timeframe-is-a-complaint-handled?\" aria-expanded=\"false\" aria-controls=\"accordion-1707688775-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Within what timeframe is a complaint handled?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1707688775-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1707688775-label\">\n\t\t\t\n<p>CDF aims to handle complaints within four weeks. If more time is needed, the participant will be informed. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-249917734\" class=\"accordion-item\">\n\t\t<a id=\"accordion-249917734-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-complaints-treated-confidentially?\" aria-expanded=\"false\" aria-controls=\"accordion-249917734-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are complaints treated confidentially?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-249917734-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-249917734-label\">\n\t\t\t\n<p>Yes. All complaints are treated strictly confidentially. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2317275706\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2317275706-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-are-complaints-kept?\" aria-expanded=\"false\" aria-controls=\"accordion-2317275706-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long are complaints kept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2317275706-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2317275706-label\">\n\t\t\t\n<p>Complaint files are kept for a minimum of two years.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1172071964\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>External confidential advisors<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1430046964\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1430046964-label\" class=\"accordion-title plain\" href=\"#accordion-item-independent-support\" aria-expanded=\"false\" aria-controls=\"accordion-1430046964-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Independent support<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1430046964-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1430046964-label\">\n\t\t\t\n<p>If a complaint is not resolved to your satisfaction, you can contact an independent confidential advisor. This person is external to CDF and handles your report independently and confidentially. <\/p>\n<p>Contact us for the contact details of the confidential advisors.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_894605574 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(253, 249, 246);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_406885784\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-192092203\">\n\n\t<div id=\"col-959286414\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(253, 249, 246);\" >\n\t\t\t\n\t\t\t\n<div class=\"message-box relative\" style=\"padding-top:15px;padding-bottom:15px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" ><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-1511895288\">\n\n\t<div id=\"col-776966203\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" style=\"color:rgb(1, 22, 58);\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><!--!Font Awesome Pro 7.2.0 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M130.5 441.4C134.6 446.3 135.4 453.1 132.5 458.8L83.1 557.5L207.9 507.6C211.8 506 216.2 506.1 220.1 507.7C250.5 520.7 284.3 527.9 320 527.9C453.5 527.9 560 426.7 560 303.9C560 181.1 453.5 80 320 80C186.5 80 80 181.2 80 304C80 355.7 98.8 403.4 130.5 441.4zM118.2 451.7C84.2 410.9 64 359.7 64 304C64 171.5 178.6 64 320 64C461.4 64 576 171.5 576 304C576 436.5 461.4 544 320 544C282.1 544 246.2 536.3 213.8 522.5L82.4 575C71.6 579.4 60 568 65.4 557.3L118.2 451.7z\"\/><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1559347301\" class=\"text\">\n\t\t\n<p><strong><span style=\"font-size: 120%;\">Do you have a complaint, question, or comment?<\/span><\/strong><br \/>We are here for you.<\/p>\n\t\t\n<style>\n#text-1559347301 {\n  color: rgb(1, 22, 58);\n}\n#text-1559347301 > * {\n  color: rgb(1, 22, 58);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-290098566\" class=\"col medium-4 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n<a href=\"https:\/\/nieuw.coursdefrancais.nl\/en\/contact-us\/\" class=\"button secondary box-shadow-4-hover lowercase expand\" style=\"border-radius:10px;padding:0px 40px 0px 40px;\">\n\t\t<span>Get in touch<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-290098566 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 15px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-290098566 > .col-inner {\n    padding: 0px 15px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-344722414\" class=\"col medium-4 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner text-right\"  >\n\t\t\t\n\t\t\t\n<a href=\"tel:+31612304496\" class=\"button primary is-outline box-shadow-4-hover lowercase expand\" style=\"border-radius:10px;padding:0px 40px 0px 40px;\">\n\t\t<span>Call us<\/span>\n\t<i class=\"icon-phone\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-344722414 > .col-inner {\n  margin: 15px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-959286414 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_406885784 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":3508,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-13762","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints Procedure | CDF Amsterdam<\/title>\n<meta name=\"description\" content=\"Do you have a complaint, question, or comment about our French courses? 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